Increasing Employee Complaint Data Collection With The Ticketing System Helpdesk Application And Ticket Progress Monitoring

(1) * Muhammad Iqbal Viarsyah Mail (Sriwijaya State Polytechnic, Indonesia)
(2) Ienda Meiriska Mail (Sriwijaya State Polytechnic, Indonesia)
(3) Dewi Immawati Siregar Mail (Sriwijaya State Polytechnic, Indonesia)
(4) Devi Sartika Mail (Sriwijaya State Polytechnic, Indonesia)
*corresponding author


The purpose of writing this Final Report is to create a Web-Based Helpdesk Application with a Ticketing System and Integration of Progress Monitoring Features to Improve Action Data Collection on Employee Complaints for the Population Control and Family Planning Office of Muara Enim Regency which includes ticket data input, edit and delete ticket data, manage news and users, as well as viewing user logs data by Admin. While Users (Customers / Employees) can make tickets, view news and can see the status of ticket work. The method used for preparing this report is the SDLC Waterfall system development method. The process used to design this system is the Unified Modeling Language (UML) and uses the PHP framework programming language, namely Laravel and the MySQL database. This system is divided into 3 parts, namely Admin, technicians and Users (Customers / Employees). By making this application, it is hoped that it will be able to improve data collection on actions against employee complaints for the Population Control and Family Planning Office of Muara Enim Regency


Helpdesk, Ticketing, Laravel



Article metrics

10.47679/jrssh.v3i2.57 Abstract views : 45 | PDF views : 14




Full Text



Syofian, S. & Winandar, A. Aplikasi Helpdesk Mendukung Sistem Ticketing. J. Teknol. Inf. 4, (2017).

Cassandra, C. Pengembangan Model Sistem Informasi Aplikasi Helpdesk Online PT. Mustika Memadata. ComTech Comput. Math. Eng. Appl. 6, (2015).

Likhar, W. & Purwanto, H. Analisa Dan Perancangan Sistem Informasi Ticketing Helpdesk Online Berbasis Web: Studi Kasus PT XYZ Weli Likhar 1 ,

Hari Purwanto 2 1. Https://Journal.Universitassuryadarma.Ac.Id/Index.Php/Jsi/Article/View/719 8, 103–116 (2021).

Fauzi, M., Masrizal & Sihombing, V. Sistem Informasi IT-Helpdesk Universitas Labuhan Batu Berbasis Web. JURTEKSI (Jurnal Teknol. dan Sist. Informasi) 7, (2021)

Suhendra, M. & Sadiah, halimatuh tus. Aplikasi Helpdesk Teknologi Informasi Berbasis Website Website-Based Information Technology Helpdesk Application. J. Apl. Bisnis Dan Komput. 1, (2021)


  • There are currently no refbacks.

Copyright (c) 2023 Muhammad Iqbal Viarsyah, Ienda Meiriska, Dewi Immawati Siregar, Devi Sartika


Journal of Research in Social Science And Humanities

Published by Utan Kayu Publishing

Lucky Arya Residence 2 No. 18
Jalan HOS. Cokroaminoto Kab. Pringsewu
Lampung - Indonesia, Postal code 35373

Email: |


Creative Commons License
JRSSH is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.